This is due to the fact that this error can be caused by a number of factors. This is one of the most difficult troubleshooting methods. Nothing should be in the way of the line of sight. Examine your satellite dishįor those who use more than one receiver and experience this error, it is critical to determine whether something is blocking your dish, such as a fallen tree, ice, branches, vehicles, or even animals. This is a quick fix, but if it does not work, proceed to the next step. This may resolve the problem, but there is a chance that you still have a problem with your dish or the cables that connect to it. Eject the card and wait 30 seconds before reinserting it. On most receivers, the access card is hidden behind a small panel. However, if you are certain, proceed to step two. If you see “retrieving signal” or “no signal,” your TV is most likely on the wrong channel or input. You need to see the Error code on your TV screenīefore you begin troubleshooting, double-check that what you saw on your screen was the 771 error code. Could something have gone wrong? These are just a few of the questions you should ask yourself. Were you cleaning the gutters near your satellite cables? Perhaps you were moving furniture or purchasing a new surge protector. ![]() Before you begin troubleshooting, take a moment to reflect on anything you may have done that could have affected your signal in any way. It is a sad fact that most of the time we are our own worst enemy, unwittingly sabotaging ourselves when all we want to do is relax and watch some TV. Retracing your steps prior to losing satellite signal is the most beneficial thing you can do for yourself. Other less common causes of this error include accidental changes to cables or power supplies, the aftermath of a storm, and equipment failure, to name a few. They will not assist you in the event of a storm. If your receiver is looking for a satellite signal during a thunderstorm, do not bother attempting to fix it or calling customer service. Stormy weather is usually the most common cause. Unlike error codes 721 and 722, which each have a single solution, error code 771 can be caused by a variety of factors. If it works elsewhere you'd know the problem is with your setup, if it don't then your definitely know it's the box at fault.Error code 771 is so common because it can be caused by a variety of factors. There's not much else that can be advised other than what already has.Īs I said before I'd connect that box up to someone else's dish (preferably one that just has Sky or Freesat) to see what happens. The Humax box won't show any signal until it can locate the Freesat Home Transponder. Repassac was referring to your TV to check the channel or even any missing channels for that matter. I've been receiving Freesat and Polish channels for years. This box has never shown a signal for any of the satellites 'visible' from my house. The Humax box shows no signal and cannot find any channel in either STB mode.Īs I said the setup was in place for one Freesat and one non-Freesat satellite - and working previously. There's not much point asking if I can receive a particular channel. I've looked at lyngsat - that's where I originally chose my satellites from. I've also used other cables with good signals from completely different kit ( portable ). I've used the same cable in the tv and the signal is fine. I don't understand why people are suggesting the cable or connectors. I did say that it was a new device going in to an established working setting. I don't understand your comment about "first install". Seems unlikely that I'd get two dead boxes. I had a replacement box from the shop - still says "no signal" even though detectors and the tv show a signal. I've even put a portable dish with a single LNB in the same room with a one meter cable which shows a strong signal with satellite detector into LNB1 - "no signal". However so far nothing I have tried works - Freesat STB mode, non-Freesat STB mode, single cable from one LNB which works in tv still gives "no signal" when connected to Humax. I've since found that this setup is not correct and that if I want to have both satellites going to the Humax I'll probably need to feed all four LNB outputs to to the receiver via two switches. One output from each LNB I connected to the original cable and direct to the tv ( which has a built-in receiver ) and the other outputs via new cables directly to the LNB1 and LNB2 of the new box. I couldn't get the receiver to acknowledge a signal and seeing my LNBs looked rather wrecked I replaced them with two twin-output ones and a new switch. ![]() Original arrangement was two single output LNBs pointing at Astra2 for Freesat and Hotbird for European channels combined via a Diseqc switch. I recently bought the HUMAX HDR-1000s to replace an existing receiver hoping it would be a drop-in replacement.
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